Refund Policy
At On Site Service (onsiteservice.in), operated by Trade Wire Media Solutions LLP, we strive to provide reliable and professional kitchen appliance repair services, including gas stove repair, hob service, cooktop repair, cooking range repair, chimney service, and related maintenance solutions. This Refund Policy outlines the terms governing refunds for our services.
1. Service-Based Business
Our business primarily provides repair, inspection, maintenance, and technical support services. Due to the nature of these services, refunds are evaluated based on the specific circumstances of each service request.
2. Inspection and Diagnostic Charges
Inspection, diagnosis, visiting, or service call charges are generally non-refundable once a technician has visited the location and performed an assessment of the appliance.
These charges cover the technician’s time, travel, expertise, and inspection services provided during the visit.
3. Service Cancellation
Customers may request cancellation of a scheduled appointment before the technician has been dispatched or before service work has commenced.
If a cancellation request is received after technician dispatch or after work has begun, cancellation charges may apply depending on the circumstances.
4. Repair Services
Refunds are generally not available for completed repair services where the agreed work has been successfully performed.
If a customer experiences an issue directly related to the repair performed by our technician, they should contact us promptly so that we can review the matter and, where applicable, arrange a follow-up inspection or corrective service.
5. Replacement Parts
Replacement parts installed during a repair service may be eligible for replacement, repair, or support in accordance with any applicable warranty terms communicated at the time of service.
Refunds for installed parts may not be available once the part has been fitted and the service has been completed, except where required by applicable law.
6. Situations Where Refunds May Not Be Available
Refund requests may be declined in circumstances including, but not limited to:
The service has been completed as agreed.
The issue arises from misuse, neglect, accidental damage, or unauthorized repairs.
The appliance develops a different fault unrelated to the original repair.
Access to the appliance was restricted or inaccurate information was provided.
Damage results from power fluctuations, environmental factors, or external causes beyond our control.
7. Refund Review Process
Any refund request submitted by a customer will be reviewed on a case-by-case basis. We may require service details, invoices, photographs, technician reports, or additional information to evaluate the request.
Our decision will be made after reviewing all relevant facts and circumstances.
8. Processing of Approved Refunds
If a refund is approved, it will be processed using the original payment method whenever possible or through another mutually agreed payment method.
Processing times may vary depending on banking institutions, payment providers, and administrative procedures.
9. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will become effective once published on this page.
Continued use of our website or services following updates constitutes acceptance of the revised Refund Policy.
10. Contact Us
If you have any questions regarding this Refund Policy or wish to request a review of a service-related issue, please contact us:
Organization Name: Trade Wire Media Solutions LLP
Website: onsiteservice.in
Phone: 18001025470
Email: info@onsiteservice.in
Address: Dwarka Mor, New Delhi – 110059, Delhi, India
11. Customer Acknowledgement
By booking or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy and its terms.
