Terms & Conditions
Welcome to On Site Service (onsiteservice.in). These Terms & Conditions govern your access to and use of our website and services. By accessing our website or booking any service, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.
1. About Us
On Site Service is operated by Trade Wire Media Solutions LLP and provides kitchen appliance repair and maintenance services, including gas stove repair, hob service, cooktop repair, cooking range repair, chimney service, and related appliance support.
Organization Name: Trade Wire Media Solutions LLP
Phone: 18001025470
Email: info@onsiteservice.in
Address: Dwarka Mor, New Delhi – 110059, Delhi, India
2. Service Availability
Our services are offered subject to technician availability, service area coverage, and operational requirements. We reserve the right to accept, refuse, reschedule, or cancel any service request at our discretion.
Service availability may vary depending on location, spare part availability, weather conditions, technical requirements, and other circumstances beyond our control.
3. Customer Responsibilities
Customers agree to:
Provide accurate contact and service-related information.
Ensure safe and reasonable access to the appliance requiring service.
Inform technicians of any known defects, hazards, or previous repairs.
Cooperate during inspection, diagnosis, and repair procedures.
Make timely payment for approved services and replacement parts.
Failure to provide accurate information may affect service quality and completion.
4. Inspection and Repair Services
All repair services begin with an inspection and diagnosis of the reported issue. Recommendations provided by our technicians are based on the condition of the appliance at the time of inspection.
Certain faults may only become apparent after partial disassembly or testing. Additional repairs, parts, or labor may be required and will be communicated before proceeding whenever reasonably possible.
5. Spare Parts and Replacements
Where replacement parts are required, we may install compatible or manufacturer-approved components based on availability.
Availability of specific parts may affect repair timelines. We do not guarantee that every appliance can be repaired if parts are discontinued, unavailable, or if the appliance has suffered extensive damage.
6. Pricing and Payments
Service charges, labor fees, inspection charges, and replacement part costs will be communicated to customers before completion of the repair work whenever applicable.
Payments must be made through approved payment methods upon completion of service unless otherwise agreed in writing.
We reserve the right to revise pricing without prior notice for future service requests.
7. Warranty Disclaimer
Any service warranty, if provided, will apply only to the specific repair work performed and under the terms communicated at the time of service.
Warranty coverage does not apply to:
Normal wear and tear.
Customer misuse or negligence.
Electrical fluctuations or power-related damage.
Unauthorized repairs or modifications by third parties.
Damage caused by accidents, fire, water, pests, or natural events.
Except as expressly stated, all services are provided on an “as available” basis without additional warranties or guarantees.
8. Limitation of Liability
To the maximum extent permitted by law, Trade Wire Media Solutions LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Our total liability, if any, shall be limited to the amount paid by the customer for the specific service giving rise to the claim.
9. Website Usage
Users agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to website systems or data.
Upload harmful software, malware, or malicious code.
Interfere with website operations or security features.
We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.
10. Intellectual Property
All content available on this website, including text, graphics, logos, images, service descriptions, and design elements, is owned by or licensed to Trade Wire Media Solutions LLP and is protected under applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or use of website content is prohibited without prior written permission.
11. Third-Party Links
Our website may contain links to third-party websites for convenience or informational purposes. We do not control or endorse the content, services, or policies of such external websites and are not responsible for their practices.
12. Changes to Terms & Conditions
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page with a revised effective date.
Continued use of the website or services after any changes constitutes acceptance of the updated Terms & Conditions.
13. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the courts located in Delhi, India.
14. Contact Information
For questions regarding these Terms & Conditions, please contact:
Trade Wire Media Solutions LLP
Website: onsiteservice.in
Phone: 18001025470
Email: info@onsiteservice.in
Address: Dwarka Mor, New Delhi – 110059, Delhi, India
